Privacy Policy

Last updated: 5/1/2026

1. Who we are

[Your Legal Name] ("we", "us") provides Voicepacer (the "Service"). For personal data we collect about you in connection with the Service, we act as the data controller.

2. Data we collect & why

  • Account data (email, login credentials) — to create and secure your account. Legal basis: contract performance.
  • Usage & telemetry (pages viewed, features used, device/browser, IP address) — to operate the Service, prevent fraud, and improve the product. Legal basis: legitimate interests.
  • Support messages — to answer your questions. Legal basis: legitimate interests.
  • Subscription status — to grant you access to paid features. Legal basis: contract performance.

Payment card data is collected and processed by Paddle as Merchant of Record — we never see your full card number.

3. Who we share data with

  • Hosting & infrastructure providers who run the Service on our behalf;
  • Paddle, our Merchant of Record, for sale of the product, subscription management, payments, tax compliance, and invoicing;
  • Analytics & support tooling to operate and improve the Service;
  • Professional advisers (legal, accounting) where required;
  • Authorities where we're required by law.

4. International transfers

Some of our providers may process data outside your country. Where required, we put appropriate safeguards in place (such as standard contractual clauses) to protect your data during transfer.

5. Retention

We keep personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. After that, data is deleted or anonymised.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent at any time. EU/UK users may also lodge a complaint with their local supervisory authority. To exercise these rights, contact us through the support page.

7. Security

We use appropriate technical and organisational measures (encryption in transit, access controls, audit logging) to protect personal data. No system is perfectly secure, but we work to minimise risk.

8. Cookies

We use essential cookies to keep you signed in and to remember your preferences. We may also use limited analytics cookies to understand how the Service is used. You can manage cookies through your browser settings.

9. Contact

For privacy questions or to exercise your rights, contact us through the support page in your account.